Shipping policy

Shipping Policy

At FrequenSoul, we aim to get your order to you quickly, safely, and with care.

 

Processing Times

 

• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• You’ll receive a confirmation email once your order has shipped, including tracking details where available.

Shipping Rates & Delivery Times

• UK Standard Delivery: 2–4 business days
• UK Express Delivery: 1–2 business days
• International Shipping: Delivery times vary by country (typically 5–10 business days).
  Shipping costs are calculated at checkout based on your location and order size.

International Orders

• Customers outside the UK are responsible for any customs duties, taxes, or import fees charged by their country.
• Please note that customs processes may cause delays outside of our control.

Order Tracking

• Once your order is dispatched, you’ll receive an email with tracking information (where available).
• If you do not receive this, please contact us at hello@frequensoul.co.uk.

Lost or Delayed Orders

• We are not responsible for delays caused by postal or courier services, but we’ll always help track your parcel and resolve issues where possible.
• If your order hasn’t arrived within the expected timeframe, please contact us so we can investigate.

 

Damages During Shipping

 

• Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at hello@frequensoul.co.uk so we can make it right.