CRYSTAL FAQS

Go with the one that pulls you in. You can explore by intention, by energy level, or use our Find Your Frequency Quiz to see which crystal aligns with you.

Because no two are the same. Weight brackets keep things fair, but each piece is still hand - picked for intention and energy. What you get is always one of a kind.

They’re not magic wands. They’re energy tools - designed to sharpen your focus, hold your intentions, and keep your frequency aligned. The real shift happens when you work with them.

And yes, we believe they work. [Read the founder’s story here] for the why - or if you want a little more of the science, [start here].

Crystals hold energy, so cleansing keeps them clear. You can use running water (where safe), smoke, sound, or place them on a selenite plate. Each FrequenSoul crystal card includes care tips.

Think of it as intensity ratings. From subtle starters to top-shelf frequency tools - our power levels tell you how strong a crystal shows up.

Absolutely. Choose by intention - love, clarity, protection - or go for a Frequency Formation set. They’re built around real-life moments, so you can’t miss.

We don’t deal in fakes. Every crystal is responsibly sourced, checked, and only passes through if it hits FrequenSoul standards. No compromise. Authenticity and energetic quality are non-negotiable for us.

Orders & Shipping

We move fast. Orders usually ship within 1–2 working days. You’ll get tracking the moment it’s on the way.

Like a gift - because it is. Every crystal is carefully wrapped, protected, and sent in packaging designed for both safety and intention. Your order arrives ready to keep or give, with no extra wrapping needed.

Yes. Frequensoul ships worldwide. Shipping costs and delivery times will show at checkout.

Returns & Exchanges

If it’s not right, we’ll make it right. You can return unused items within 14 days for a refund or exchange. Crystals need to come back in their original condition.

Like a gift - because it is. Every crystal is carefully wrapped, protected, and sent in packaging designed for both safety and intention. Your order arrives ready to keep or give, with no extra wrapping needed. (Well unless you want to of course!)

Email us straight away with photos and we’ll sort it - replacement, refund, whatever makes sense.

Payments

All the usuals - credit/debit cards, PayPal, Apple Pay, and Google Pay. Secure checkout, always.

100%. All payments are processed securely. We never store your card details.

SINGING BOWL FAQS

FrequenSoul bowls are sound healing tools made for nervous system reset, emotional release, and energy recalibration. Whether you’re meditating, facilitating breathwork, or simply tuning back into yourself, these bowls help shift your state - quickly and deeply.

Perfect pitch means the bowl is tuned to a precise musical note, aligned with specific energy centres (chakras) in your body. This creates clean, clear resonance that targets emotional and physical blocks - no dissonance, just clarity.

Size changes everything. Larger bowls (9–11″) have a deeper, fuller tone that’s ideal for grounding and nervous system repair. Mid-size bowls (7–8″) are more versatile - easy to handle with a strong presence.
Start with how you feel and what your body needs.

The number after the note (like D4 or D5) is the octave - it controls the depth and intensity of the sound.

  • Lower octaves (like A3 or C4) are felt deeper in the body - grounding, calming, supportive.
  • Mid octaves (A4, F4) bring balance and presence - ideal for emotional tuning.
  • Higher octaves (D5, E5) are sharper and activating - clearing mental fog and lifting energy fast.

Each octave speaks differently. Choose what meets you where you are.

Gifting

Yes - you can ship directly to the recipient and add a note at checkout. Frequensoul packaging is already gift-ready.

Yes. Digital gift cards are available so they can find their own frequency.

General

Right now, we’re online only. That means more energy spent on sourcing quality crystals and keeping prices fair.

Of course. Reach us anytime at [support email] and we’ll get back to you quickly.